Privacy Policy

1. Interpretation and Definitions

For purposes of this Privacy Policy, the following definitions apply:

• Company: Metro Pins, LLC, located at 1342 S Douglas Blvd, STE C, Midwest City, OK 73130, United States.
• Website: UmpirePins.com, accessible at www.umpirepins.com .
• Service: The Website and its related features, products, and services.
• Personal Data: Information relating to an identified or identifiable individual.
• Usage Data: Information collected automatically through website activity and related technology.
• Device: A computer, smartphone, tablet, or other device used to access the Website.
• Cookies: Small data files stored on a device to support website functions and remember certain information.
• Service Provider: A third party that processes information or performs services on behalf of the Company.
• You: The individual or organization accessing or using our Website.

2. Collecting and Using Personal Data

Personal Information We Collect

When you contact us, request a quote, submit a design, or place an order, we may collect information you voluntarily provide, including:

• First and last name
• Email address
• Telephone number
• Billing or shipping address
• Team, organization, or business information
• Design details, artwork, and order preferences
• Messages and other information you submit

This information helps us prepare custom umpire pin designs, provide accurate quotes, communicate about orders, and deliver customer support.

Usage Data

Certain technical information may be collected automatically when you use our Website. This may include your IP address, browser type, device type, operating system, pages visited, time spent on the Website, and other diagnostic information.

When accessing our Website through a mobile device, additional technical details about that device and its connection may also be collected.

3. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to maintain website functionality, remember preferences, understand visitor activity, and improve the user experience.

Essential Cookies

Essential cookies support basic website functionality, security, and features needed for the Website to operate properly.

Preference Cookies

Preference cookies may remember settings or choices you make, so you do not need to provide the same information repeatedly.

Analytics and Tracking

We may use analytics tools, cookies, or similar technologies to better understand how visitors interact with our Website. These tools can help identify website performance issues and opportunities for improvement.

Some technologies remain on your device between visits, while session-based cookies expire when your browsing session ends.

You can adjust cookie permissions through your browser settings and, where available, through the cookie preference controls provided on our Website. Disabling certain cookies may affect website functionality.

4. How We Use Your Information

Metro Pins, LLC may use personal information for the following purposes:

• Providing our services: To respond to inquiries, prepare quotes, develop custom pin artwork, process orders, and deliver products.
• Customer communication: To contact you about design proofs, pricing, payments, shipping, order updates, or customer service requests.
• Order fulfillment: To coordinate production, payment processing, shipping, and other aspects of an order.
• Website improvement: To analyze website activity, resolve technical problems, and improve our products and services.
• Promotional communication: To provide information about related products, offers, or updates when permitted by applicable law and your communication preferences.
• Security and legal compliance: To protect our systems, investigate possible misuse, maintain business records, and comply with legal obligations.
• Business operations: To manage customer relationships, evaluate business performance, and support legitimate business activities.

5. Sharing Personal Information

We may disclose personal information when reasonably necessary for our business operations or as otherwise described in this policy.

Depending on the circumstances, information may be shared with:

• Service providers: Companies supporting website hosting, communications, payment processing, production, shipping, or other services.
• Affiliated businesses: Companies under common ownership or control with Metro Pins, LLC.
• Business partners: Partners involved in providing products, services, or promotions.
• Legal authorities: When disclosure is required by law or an appropriate legal process.
• Business transactions: In connection with a potential merger, acquisition, restructuring, or transfer of business assets.
• Other parties with your consent: When you have authorized or requested a particular disclosure.

We seek to limit information shared with service providers to what is reasonably necessary for the services they perform.

6. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including customer service, order fulfillment, business recordkeeping, dispute resolution, and compliance with applicable laws.

Usage Data may be retained for analytics, security, or operational purposes. Retention periods may vary depending on the type of information and the reason for collecting it.

7. Transfer of Personal Information

Your information may be processed or stored in locations where Metro Pins, LLC or its service providers operate. These locations may be outside your state or country and may have different data protection laws.

Where applicable, we take reasonable measures to protect personal information transferred between systems, service providers, and locations.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning personal information we maintain about you.

These rights may include requesting access to your information, correcting inaccurate information, requesting deletion, or objecting to certain types of processing.

You may also unsubscribe from promotional emails using the unsubscribe instructions provided in those messages, when applicable.

To submit a privacy-related request, contact us at legal@metropins.com .

We may need to verify your identity before processing a request. Certain information may need to be retained to meet legal or legitimate business obligations.

9. Disclosure for Legal Requirements

Metro Pins, LLC may disclose personal information when required to comply with applicable law, a valid legal request, or a court order.

Disclosure may also be necessary to protect our legal rights or property, investigate potential wrongdoing, address security concerns, or protect the safety of our customers and the public.

10. Security of Personal Information

Protecting customer information is important to us. We use reasonable administrative, technical, and operational safeguards intended to reduce the risk of unauthorized access, loss, misuse, or disclosure.

However, no method of electronic storage or internet transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

11. Children's Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or guardian and believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.

12. Links to Other Websites

UmpirePins.com may contain links to websites operated by third parties. We do not control those websites or their information collection practices.

We encourage you to review the privacy policies of third-party websites before providing personal information.

13. Changes to This Privacy Policy

We may revise this Privacy Policy as our business practices, website features, or legal requirements change.

Updated versions will be posted on this page, along with a revised "Last updated" date. When required, additional notice will be provided.

We encourage visitors to review this page periodically to stay informed about how their information is handled.